FAQS

Get answers to the most popular questions we get. If you still have a question about our services or properties, please don't hesitate to contact us.

Landlord

  • Are you accepting any new landlords and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.


    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.


    Please contact us to check if we have availability to manage new rentals for you.

  • What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is a win-win for everyone.

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed between the 10th and 16th of each month by ACH.

  • Do you screen the tenants you lease to?

    As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants. However, we do not use credit score to determine who the best tenant(s) will be.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

Tenant

  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18, who will be occuping the property, will  need to fill out an application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history.  However, we do not look at credit score we look at your overall payment history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • What is your Criminal and Eviction policy?

    Eviction Policy


    No evictions within the last five years.


    Criminal Policy


    1. Automatic Denial

    • Four or more misdemeanor convictions within the last 5 years
    • Two or more F5 felony convictions within in the last 10 years
    • Any F1,F2, F3, or F4 felony convictions within the last 10 years 
    • Any conviction for murder or violent offence
    • Any pending charges involving a weapon or F1,F2, F3, or F4 felony offense

    2. Denial Without Time Limitation

    • Any conviction or pending charges related to sexual offenses, including but not limited to:
    • Domestic Violence 
    • Rape
    • Battery 
    • Gross Sexual Imposition
    • Human Trafficking 

    Policy Enforcement: 

    • Property Managers are required to follow the above policies 
    • Property Owners reserve the right to make tenancy decisions based on criminal history. If an owner's decision conflicts with managements policies, the approval must be documents in writing to Property Management. 

  • Do you require a security deposit?

    Security Deposits equal 1 months rent, a water deposit maybe required depending on the property

  • How long is the lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for your convenience. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information.
    4. Submit and track maintenance requests.

  • Why should I rent with you?

    We are committed to providing fair, accurate information on the condition of every property.


    We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 


    We are ready to fulfill your property rental requests and assist you in every way possible.

  • If something is broken, will you fix it?

    Property Managers will address all health and safety items as per outlined in your lease. The propery manager is not responsible for items caused by tenant neglect or misuse. However, any and all requests we would like to have submitted. 

  • How often is rent due and how can I pay it?

    Rent is due monthly on the 1st of each month.  There is no grace period. 


    Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH.


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


    Alternatively, you can mail a personal check, certified check, or money order to our office at any time.


    Waypoint Real Estate Group

     P.O. Box 13781

    Akron, OH, 44334

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

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